Privacy Policy

At lorenthavelo, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website at lorenthavelo.world or use our budget planning services. We operate under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This policy applies to all users of our platform, whether you're browsing our educational resources, creating budget plans, or engaging with our financial planning tools. We believe transparency is essential when handling your personal information, and this document outlines our practices in clear, understandable terms.

By using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you don't agree with our privacy practices, please discontinue use of our services immediately.

We collect several types of information to provide you with personalized budget planning services and improve your overall experience on our platform.

Your personal information serves specific purposes that directly benefit your experience with our budget planning platform. We use your data to create personalized financial plans, track your progress toward financial goals, and provide educational content that matches your interests and needs.

Communication is another key use of your information. We send you important updates about your account, security alerts, and helpful budgeting tips that can improve your financial wellness. You can control the frequency and type of communications you receive through your account preferences.

For service improvement, we analyze usage patterns and user feedback to enhance our platform's functionality. This analysis helps us identify which features are most valuable to users and where we can make improvements. All analysis is conducted using anonymized or aggregated data whenever possible.

We also use your information to comply with legal obligations, including tax reporting requirements and anti-money laundering regulations that apply to financial service providers in Canada. This ensures our platform operates within all applicable legal frameworks.

• Creating and maintaining personalized budget plans and financial dashboards
• Providing customer support and responding to your inquiries or concerns
• Sending account notifications, security alerts, and service updates
• Conducting research and analysis to improve our services and user experience
• Ensuring platform security and preventing fraudulent activities
• Complying with legal requirements and regulatory obligations
• Processing payments and managing billing for premium services

We maintain strict controls over who can access your personal information. lorenthavelo does not sell, rent, or trade your personal data to third parties for marketing purposes. However, there are specific circumstances where we may share your information with trusted partners or as required by law.

Service providers who help us operate our platform may have access to certain information. These include cloud hosting services, payment processors, and customer support tools. All service providers sign comprehensive agreements that require them to protect your data and use it only for specified purposes.

In cases involving legal requirements, we may disclose information to government agencies, law enforcement, or courts when required by Canadian law or valid legal process. We review all such requests carefully and provide only the minimum information necessary to comply with legal obligations.

Business transfers represent another scenario where information sharing might occur. If lorenthavelo is acquired by another company or undergoes restructuring, your information may be transferred to the new entity, but only under privacy protections equivalent to those described in this policy.

We may share anonymized, aggregated data for research purposes or industry reporting. This type of sharing never includes personally identifiable information and helps improve financial literacy resources across the industry.

Under Canadian privacy law and our commitment to transparency, you have several important rights regarding your personal information. These rights ensure you maintain control over your data and can make informed decisions about how it's used.

To exercise any of these rights, contact our privacy team at info@lorenthavelo.world or send a written request to our office at 498 S River Rd, Elora, ON N0B 1S0, Canada. We respond to all privacy requests within 30 days and never charge fees for reasonable requests.

Protecting your financial information requires robust security measures that address both technical and operational risks. We employ multiple layers of security controls to safeguard your data from unauthorized access, modification, or disclosure.

All data transmission between your device and our servers uses Transport Layer Security (TLS) encryption with 256-bit encryption keys. This ensures that your information remains protected while traveling across the internet. Additionally, we store all sensitive data using Advanced Encryption Standard (AES) encryption in our secure data centers.

Access to your personal information is strictly limited to authorized personnel who need it to provide services or support. All employees undergo background checks and receive regular training on privacy protection and security best practices. We maintain detailed audit logs of all data access and regularly review these logs for unusual activity.

Our infrastructure includes firewalls, intrusion detection systems, and continuous monitoring tools that alert us to potential security threats. We conduct regular security assessments and work with independent security firms to test our defenses and identify areas for improvement.

Despite these comprehensive protections, no system is completely immune to security risks. We maintain incident response procedures and will notify you promptly if any security breach affects your personal information, along with steps you can take to protect yourself.

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and protect our legitimate business interests. Different types of information have different retention periods based on their purpose and legal requirements.

Account information and financial data are typically retained for seven years after account closure, as required by Canadian financial record-keeping regulations. However, you can request earlier deletion of most personal information if it's no longer needed for legal compliance purposes.

Communication records, including customer support interactions and feedback, are generally retained for three years to help us improve our services and resolve any ongoing issues. Marketing communication preferences are maintained until you change them or close your account.

Technical data like IP addresses and usage logs are typically deleted after two years unless needed for security investigations or legal proceedings. We use automated systems to delete expired data and regularly audit our retention practices to ensure compliance with this policy.

When you close your account, we begin the deletion process immediately for information that's no longer required. You'll receive confirmation of data deletion once the process is complete, typically within 90 days of account closure.

While lorenthavelo operates primarily in Canada, some of our service providers may store or process your information in other countries with different privacy laws. When we transfer personal information internationally, we ensure adequate protection through various mechanisms.

All international transfers are conducted under contractual agreements that require recipient organizations to provide privacy protections equivalent to Canadian standards. These agreements include specific clauses about data handling, security measures, and breach notification procedures.

We work exclusively with service providers in countries that have been recognized as providing adequate privacy protection or have implemented appropriate safeguards such as Privacy Shield certification or standard contractual clauses.

You have the right to obtain information about international transfers of your personal data, including details about the countries involved and the safeguards in place. Contact our privacy team if you need specific information about where your data is processed.

Our services are designed for adults and we do not knowingly collect personal information from children under 13 years of age. If you are under 18, you should have parental or guardian consent before using our services or providing any personal information.

Parents and guardians can create accounts for minor children for educational purposes related to financial literacy. In such cases, the adult maintains full control over the account and all information collection is subject to parental consent and supervision.

If we discover that we have inadvertently collected information from a child under 13 without parental consent, we will delete that information immediately. Parents who believe their child has provided information without consent should contact us immediately at info@lorenthavelo.world.

This Privacy Policy may be updated periodically to reflect changes in our services, legal requirements, or privacy practices. We will notify you of any material changes through email or prominent notices on our website at least 30 days before they take effect.

Minor changes that don't affect your rights or how we handle your information may be made without advance notice, but we'll always update the "Last Updated" date at the top of this policy. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

If you disagree with any changes to this policy, you can close your account before the changes take effect. Continued use of our services after policy updates indicates your acceptance of the revised terms.